For your complete peace of mind, all purchases at The Flat TV Company qualify for a minimum of one year warranty service. To ensure the best professional service, all after-sales issues will be handled directly by the manufacturers.

How to obtain warranty service

If your purchase develops a fault within 14 days of receipt, we will generally exchange or refund the item provided it is in 'as-new' condition. Please see our Customer Service section for more information.

If your purchase develops a fault after 14 days and within the manufacturer's guarantee, the manufacturer will provide you with on-site service. Please refer below:

Extended Warranty buy TADL

You can extend the warranty beyond the manufacturers standard 1 year period.

Warranty Extensions

For screen sizes of 32” and above, for both Plasma and LCD products - cover includes a Hot Swap loan unit for mainland UK only.

A warranty extension can be bought at any time up to six months from purchase for new products.
The warranty extension will become active when the manufacturers or suppliers warranty finishes at the end of the first, second or third year.
Warranty extensions are available for a further one, two, three or four years to provide total cover for a maximum of five years.
So for example an item coming with a one year manufacturers warranty a +2 year warranty extension will mean that you have cover for a total of three years.
Or as another example for an item coming with a three year manufacturer warranty a +1 year warranty extension will mean that you have cover for a total of four years.

Warranty Terms and Conditions

WHAT IS COVERED - INCLUSIONS

Repairs to the equipment, that you confirm to us by return of the registration card and a copy of the original purchase invoice for the equipment,

for electrical, electronic or mechanical failure

for the period purchased from the end of the manufacturers warranty supplied with the equipment

excluding those causes which are not covered  as listed below.

TADLs’ liability is limited to the amount shown on the original Purchase Invoice.

WHAT IS NOT COVERED - EXCLUSIONS  

TADL Assist shall not be liable for the cost of:- 
a) routine maintenance as required by the manufacturer or supplier or where a third party maintenance contract is in place
b) any repair or labour charges associated with pixel failure within the manufacturers specifications
c) repairing or replacement of consumables and limited life elements  
d) any repair or replacement completed without the prior authority of TADL Assist
e) any expenses incurred where no fault is found
f) compensation for loss of use of the appliance or any other consequential loss
g) failure or damage as a result of fire, lightning, explosion, flood, rust, corrosion, dampness, radioactivity or sonic boom
h) any failure or damage from failure of programming to recognise the year 2000
i) the cost of materials and labour charges where the manufacturer or supplier is responsible under the terms of any guarantee or warranty 
j) use of accessories not approved by the manufacturer
k) faulty software, configuration, jumper settings or programming 
l) failure as a result of manufacturing faults, inherent vice, wear and tear or operational error
m) wilful act or neglect or misuse of the property
n)  failure of the property left unattended in a public place or during the hire or loan of the property to a third party
o) any additional items in the form of upgrades or additions of any sort
p) cosmetic damage
q) loss of data or information stored on the equipment
r) fraudulent claims

CONDITIONS

1 It is a condition of this warranty extension that the completed registration card along with the original purchase invoice of the equipment to be covered be returned to TADL within six months of the original purchase of the new equipment. 
2 The Customer shall take all reasonable steps to ensure that the property is operated and serviced in accordance with the manufacturers' recommendations and all reasonable precautions to prevent or minimise any loss or damage or Accident involving the Property.
3 Claims Settlement - TADL may at their option repair reinstate or replace any damaged Property covered by this warranty or pay for the damage in money. Where the Property is in the opinion of TADL damaged beyond economical repair its replacement by Property of equivalent specification or its current market value whichever is the lower. Current market value is the original purchase price as demonstrated by the Purchase Invoice less 18% for depreciation for each complete year since purchase. The current market value will continue to depreciate by the same amount annually until the appliance covered is five years old. In the event of replacement of the equipment or a cash settlement being arranged as a result of the property becoming uneconomical to repair  the property becomes the property of TADL Assist Ltd who may take possession of this property and dispose of the salvage and this warranty contract ceases. Where the property has been rendered unrepairable due to the non-availability of parts TADL will not consider the property as being beyond economical repair but will refund the fee paid, less any reasonable administration costs incurred.
4 Cancellation  - TADL or the customer may at any time cancel any warranty by sending 30 days notice to the customer at his last known address. Provided that warranty has been paid for in full the customer shall be entitled to a proportionate rebate of the price paid in respect of the unexpired period of warranty less a reasonable administration charge.

LEGAL

1 This service agreement shall be subject to English Law.
2 Purchasing this service agreement does not limit your protection under the Manufacturer’s guarantee nor does it affect your statutory rights.

DATA PROTECTION

TADL and selected companies acting on our behalf may use your name and address for marketing purposes. If you do not want to receive marketing information please write to the Data Protection Officer at TADL.

CLAIMS PROCEDURE

In the event of a breakdown, simply contact TADL within 30 days and quote the serial number of this warranty, the policy number of this service agreement and the serial number of the property. Please take all necessary steps to minimise further damage - we recommend that the equipment is not used until the fault has been rectified.

COMPLAINTS PROCEDURE

In the unlikely event of a dispute occurring under this contract please contact The Manager at TADL Assist Ltd.

WARRANTY OPTIONS

Please see the table below for the cost of the extended warranty.

To purchase TADL Extended Warranty please select the Warranty Tab displayed on each Product Detail Page.